Whether you’re a new business owner looking into your first security solution or a well-seasoned veteran looking to upgrade to a superior option, investing in a security system for your business can be a daunting task. Trusting in a security system is also trusting in the security provider behind it. When the chips are down and a burglary, fire, or other emergency occurs in your business, you’re relying on your chosen security provider to protect both lives and livelihoods.
At EPS Security, we’ve crafted and honed our services and reputation as the area’s foremost security experts for more than six decades. Of course, any company can claim a standard of excellence, which is why we’ve provided these eleven reasons as to why EPS Security is the first and best choice for protecting what matters most to you.
A security system is a long term investment in your business’ safety, so it’s vital for your solution to receive continued support into the future. We’ve watched as more than 100 security companies have come and gone in West Michigan during the past 65 years. As a result, EPS Security is one of just two security providers in the area with more than 30 years of experience. Rest assured–when you choose EPS, we’ll be around when you need us.
Security systems have become vastly more complex since we started out in 1955 and we’ve experienced the technological evolution firsthand. Whether it’s a single, centrally-monitored security system or a multi-site IP-based video surveillance system, we have the technical know-how to design your dream security solution. With nearly 30,000 customers ranging from residential, industrial, and commercial properties to medical and governmental facilities, chances are good that EPS Security has seen it before.
Sustained growth for a business can only occur when their existing client base is so satisfied with the services provided that they spread their satisfaction by word of mouth. We’ve more than tripled in size over the past 20 years while maintaining the stellar customer service standards of a small, localized business. Due in large to our dedication to customer satisfaction and our superior products and services, we’re among the largest and fastest-growing firms in our industry and the 29th ranked security company in the U.S.
In a security emergency, you can’t afford to waste a moment. With lives and property at risk, you must be able to depend 100% on the people monitoring your people, places, and things. EPS Security’s locally owned and operated Monitoring Center is the first and only UL-listed and FM-approved central station in West Michigan. Our facility is also Five Diamond-certified by The Monitoring Association, meaning not only is our technology top-notch, but all of our operators are trained and certified to the industry’s highest standards. Only roughly a dozen facilities in the entire U.S. have attained all three certifications, so you can rest easy knowing the team at the other end of your system has you covered.
Long Term Relationships
Working with your security provider isn’t just a one-and-done deal. A reliable security solution involves constant communication regarding installation, service, maintenance, and monitoring of your system. At EPS Security, we understand the value of fostering lasting relationships. No other locally-based security company has been succeeding in our service areas as long as we have. Our staying power and proficiency have earned us partnerships and relationships as preferred providers with the biggest names in security. We can meet nearly any security need and in the off-chance we can’t, we’ll do our best to connect you with someone who can.
One size certainly does not fit all when it comes to business security solutions. Every company and property has its own unique needs that require a unique design. Luckily, EPS Security’s engineering and technical manpower is incomparable. No other security company has the capability of skilled and technically certified engineers, project managers, and technicians along with a training staff that supports their continued learning. Our experts have seen the most complex of systems and have the capacity to meet nearly any security need.
While customer service and experience are crucial, there’s also something to be said for using industry-leading devices and products—and having a staff specially trained for said products. When you partner with EPS Security, you are choosing a technically proficient staff that has read more than just the installation manual. EPS technicians receive NICET II certifications at minimum, one of the industry’s most comprehensive fire alarm training programs. In addition, all of our field staff receive Michigan FAST (Fire Alarm Specialty Technician) training, making EPS technicians the most dependable life safety and fire alarm system consultants in the business.
Emergencies don’t work a 9 to 5. EPS Security’s Monitoring Center works every day—even holidays!-to ensure your business is safe. Our technical staff and techs are available for emergency requests to keep your system working whatever the issue may be. For more standard requests, we employ more service personnel than any other area security company and deploy the area’s largest fleet of service vehicles daily.
The cost of the average security system has decreased dramatically over the last few decades due to advancements in technology. Even then, EPS Security makes it a point to provide the best possible products and services at competitive prices. We’ve been doing business with the industry’s top manufacturers for the better part of a century. As a result, EPS is privy to the latest and best technical innovations, and we have buying power that most companies simply can’t offer—a savings we pass on to you.
Again, a company can’t be successful for 65 years without doing something right. Our strongest case for your business is our family of long-standing customers. We successfully serve thousands of people with your same needs. Given the typical short life of many security firms, we believe our track record speaks volumes about the way we do business.
When it’s all said and done, we believe our greatest strength as a company is in our local ownership and management. Unlike many security companies, we don’t outsource work to third parties in different states or dispatch service technicians from thousands of miles away. When you call for help, you are calling on an operator, security consultant, or technician who serves the very same communities they live in.