The EPS Security Alarm Monitoring Center

The EPS Security Alarm Monitoring Center

Carbon monoxide detector on ceiling blinking overtop a bedroom

Banner with the EPS Security logo, a red gradient background and a monitoring center operator.24/7 Alarm Monitoring

If a tree falls in a forest and no one is around to hear it, does it make a sound? The same goes for your alarm system. What good will it do if your alarm is triggered and you aren’t home? This is where the award-winning EPS Security Monitoring Center steps in. Our monitored alarm systems protect homeowners whether they are present or not.

A red banner with quote from Head of Administration, talking about an incident where one of the monitoring center operators quick actions saved a family's life after Carbon Monoxide was detected in the home.

Fire alarms, CO detectors, water sensors, temperature sensors, and burglary alarms are all connected to the EPS Security Monitoring Center, ensuring prompt communication and dispatch of appropriate authorities and first responders in case of an emergency. Our professional security personnel are available ‘round the clock to ensure our customers can rest easy.

Five diamond monitoring center from the monitoring association

“We have been recognized for delivering stellar customer service by The Monitoring Association (TMA); our staff has received both TMA Monitoring Center of the Year and TMA Monitoring Operator of the Year in 2022.”

-Jennifer Day, EPS Security Monitoring Center

EPS Security alarm monitoring center. Operators sitting in front of computer screens and tv's surrounding with information on alerts in the area.Right in your community

EPS Security is a local, family-owned company, based in Grand Rapids, Michigan. In addition to our Monitoring Center’s Michigan roots, each local operator at EPS Security must go through an extensive, 12-week training program to ensure prompt and accurate response to alarm events. This way our Monitoring Center can maintain its UL certification and continue it’s award-winning service to our customers.

On top of it all, EPS Security operators form ongoing relationships with local authorities and first responders, far beyond the frequency of other Monitoring Center’s located out-of-state. We are your neighborhood security team!


UL certification for the monitoring center

“Any customer requiring an alarm system should seek services from a provider that has chosen to partner with Underwriters Laboratories (UL). The UL certificate is the alarm company’s declaration that an alarm system is installed, serviced, maintained and monitored in compliance with applicable codes and standards. Annual audits are conducted to help verify that the alarm system installation and services continues to comply.

Audits require alarm service providers to verify that fire alarm systems are inspected, tested and maintained under a service agreement with the alarm system subscriber. All of this means customers are receiving the best possible service, simplify meeting their insurance requirements, and ultimately know that their business and its people are properly protected when it matters most.”

– Josh Sanders, EPS Security Corporate Operations Manager

Serving our community

Beyond the certifications and awards, EPS Security prides itself on serving our community. It is life-saving scenarios and peace of mind that we bring to our community that keep us going day in and day out. When you experience the fright of a real emergency, you must have the best support and response time.

EPS Security operators monitor alarm communications around the clock. We will notify you if your alarm isn’t communicating with our monitoring center immediately, and if an alarm is set off in your home or business, we ensure speedy communication with you to ensure that it is an actual emergency and dispatch the appropriate local authority.

About EPS Security

Grand Rapids, Michigan, based EPS Security is a leader in security system services. The company currently ranks among the top 25 largest security companies in the United States, and is one of a few security firms in the U.S. to operate a UL-listed, TMA Five Diamond Monitoring Center. EPS provides intrusion alarm systems, fire alarm systems, access control, and video surveillance systems to more than 30,000 commercial and residential customers throughout the state of Michigan.

About The Monitoring Association

The Monitoring Association (TMA), formerly the Central Station Alarm Association (CSAA), is an international non-profit trade association that represents professional monitoring companies, security system integrators, and providers of products and services to the industry. Incorporated in 1950, TMA represents its members before Congress and regulatory agencies on the local, state, and federal levels, and other authorities having jurisdiction (AHJs) over the industry. Learn more online at https://tma.us/about/about-tma/


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