Every business needs physical security. Whether your primary interest is securing your people, property, possessions, or all of the above, you can’t afford to let your business sit unprotected from the various threats that face it. Knowing you need protection from burglary, fire, property damage, employee theft, and more is the easy part. Knowing who provides security—and who does it well—is another thing entirely.
Many security providers claim to provide “business security solutions.” A little digging often reveals the limitation in this claim. Some providers can provide intrusion alarms for small businesses but not large complexes. Some security companies aren’t licensed to work on specialized fire alarm or voice evacuation systems. Other companies install video surveillance systems but aren’t trained in engineering card access solutions. Technical limitations aside, some companies simply lack the buying or manpower to purchase and install world-class devices with both quality and expediency. When shopping for the best security solution, you may find yourself looking at going with one business for fire alarms, one for intercoms, one for surveillance cameras, one for…
At EPS Security, we pride ourselves on our “one-stop-shop” approach to business security solutions. From mom-and-pop shops to warehouses to chemical plants, we’ve provided custom burglary, life safety, video surveillance, and access control solutions to just about every industry imaginable. Of course, it isn’t enough to be able to do it all. A tried-and-true one-stop-shop security provider needs to do it all and do it well.
For starters, a top-down security provider must know the ins-and-outs of burglary alarm systems. Your business needs to be protected from intruders, thieves, and other miscreants. Even then, a bank is going to have different security concerns and vulnerabilities than a car garage or a museum. A professional security provider should be willing to meet with you to identify your business’ weak points and what your unique protection needs. This is exactly the approach our EPS security consultants take before working with our trained security engineers to create a system that suits your needs hand-to-glove.
“One-stop-shop” also means providing alarm system equipment that the average business owner may not think about. Preventing crime against your company or employees is always a major concern, but what about alerting you to leaking pipes in your restrooms or ensuring that your walk-in freezer is still within the appropriate range of temperatures? “Burglar” alarm system can do so much more than alert police to malfeasants—and it should be your security company’s job to educate, offer, and provide you with features that could help defend from threats of which you weren’t even aware.
While burglars get a lot of the attention concerning business security, fires are a far greater risk to life and can cause devastating damage to commercial properties. Fire alarm systems extend beyond smoke detectors you have installed at home. Business fire alarms can get complicated quickly and are subject to a myriad of rules and regulations that differ from jurisdiction to jurisdiction. You’re not going to want “just any” fire alarm company working on your system. You’re going to want a company whose engineers and technicians have decades worth of experience learning the ins-and-outs of fire alarm regulations.
Luckily, EPS Security is a foremost expert at commercial fire alarm systems. We’ve worked for years directly with fire marshals and other authorities to ensure that our customers’ systems offer essential protection from life safety threats—all while maintaining alignment with existing fire code. Do you know how many smoke detectors are needed per floor and where they need to be installed? Do you know at what size your business is required to have a voice evacuation system? You don’t need to know it—because it’s our job to know for you.
Burglary and fire alarm system are reactive. Someone breaks in or a fire breaks out and the system reacts to get help to your business ASAP. A comprehensive security solution, however, requires preventative measures. Enter surveillance cameras, a discipline currently experiencing a bit of a technological renaissance. Long gone are the prohibitively expensive, grainy analog cameras of yesteryear. The IP camera revolution is here, and these cameras pack a wallop. Dome, bullet, PTZ, pinhole, fisheye, explosion-proof, multi-sensor cameras and more offer a greater variety of coverage than ever before, affording greater visibility for hard-to-surveil business quarters than ever before. What’s more, the cost of such excellent cameras has gone down while performance has gone up, allowing even small businesses the ability to field an impressive array of digital eyes.
Of course, new technology can get incredibly complicated. Networking IP cameras, especially if multiple sites are involved, can get tricky for anyone without a good deal of IT training. Many companies who specialize in burglary or fire alarm systems don’t have the manpower or technical capabilities to install or maintain professional-grade surveillance systems or don’t have the ability to provide IT support after the point of installation. EPS Security customers don’t have these problems. We make knowing the complexities of surveillance cameras our business. And once we’ve installed the cameras that fit your needs, we offer preventative maintenance and software service agreements to help keep your hardware and software working smoothly long into the future. We hold firmly to a core principle, your video surveillance system should perform as well on day 1000 as they did on day 1.
Speaking of complex networking, card access systems—think card readers, key fobs, magnetic locks, and intercoms—are a beast unto themselves. Due to their intricacies, some companies specialize only in card access systems. The systems themselves, when installed correctly, work like a charm, granting access to visitors and employees only at pre-programmed doors and times. But after a company installs your locks and readers and sets up your server and access database, what happens if something goes wrong?
On top of this, administrating a massive card access system can also be a headache. Programming employee cards, setting schedules, running user reports—it can all occupy a sizable chunk of anyone’s workday, especially if they’re not familiar with the software. At EPS Security, we aim to alleviate these pain points. Is your door not working? Contact our Service department, chock-filled with experienced technicians for every type of our burglary, fire alarm, video surveillance, or card access systems. Don’t have the time or resources to add, delete, and otherwise manage cards yourself? We have an entire group of technicians dedicated to administrating cards for customers, allowing you to enjoy the benefits of card access without any added stress.
When we say “one-stop-shop,” we mean it—and this includes alarm monitoring. Firstly, a burglary or fire alarm system only offers true protection if it’s sending alarm signals to a professional monitoring center. Otherwise, if an alarm goes off but no one is there to hear it, who is notifying emergency services?
A security company could provide all four of the aforementioned types of systems but outsource the monitoring of their alarm systems to a third-party provider. At EPS Security, we firmly believe that in-house monitoring is the superior option. Firstly, we have the first and last word in quality control. Our dispatchers undergo rigorous training to ensure the EPS Monitoring Center remains a Five Diamond-certified, UL/FM-compliant operation. We set goals for expedient, accurate dispatch and are always working at improving these metrics. Secondly, the EPS Monitoring Center is operated out of our Grand Rapids office—not from out-of-state like some national providers. Finally, if an alarm goes off and, once the emergency is resolved, you find your system needs servicing, our operators can communicate directly with our Service department for maximum efficiency and minimal time between requests and repairs.
Our efforts to become Michigan’s one-stop-shop for business security solutions isn’t a new notion. EPS Security has been protecting local homes and businesses for 66 years. We’re proud of the relationships we’ve built with our clients and communities, We’re lucky to have satisfied customers who have helped us grow over six decades to become Michigan’s largest family-owned security provider, and we aim to serve those customers long into the future.
As a one-stop-shop security provider, one phone call is all it takes. Whether you’re looking to improve an existing system, consolidate security providers, or install a brand-new system altogether, get on the horn with EPS Security and let us show you just how easy the one-stop security experience can be.