False alarms are an important issue for the life safety and security industry. Each and every time an EPS Central Station operator dispatches for an alarm at a home or business, a law enforcement officer becomes focused solely on that concern. Consequently, when an alarm is deemed false, it becomes a significant tax on the resources of our law enforcement and emergency response services.
Over the years, EPS has initiated many protocols acting as a vocal participant in critical industry discussion on how to best reduce false alarms. Programs such as Enhanced Call Verification (ECV) and the EPS False Alarm Task Force exist to ease the burden false alarms have on our community’s law enforcement and emergency response services. False alarms are a problem with no simple solution, and we appreciate the resolve of our local law enforcement organizations for their steadfast patience with this issue.
As a customer, the best way to reduce false alarms is to educate yourself about the system. Whether the system is in your home or business, understanding how to prevent false alarms is of the utmost importance.
There are many ways to better understand your security system.
- Be an active user!
- Understand your keypad, how it operates, & how to manage it during an alarm event.
- Understand the function and capabilities of zone controls and associated devices within the system.
- Educate other individuals who may come in contact with the system.
- Maintain an accurate and concise contact list with EPS Central Station.
- Test your system regularly.