Local First
National companies pose a great threat to local businesses because of misconceptions that national companies are more stable, experienced, offer more variety, and better customer service than their local counterparts. These misconceptions are simply not true, yet they make a big difference in your consumer experience. Are you shopping local? If not, we think you should, and here’s why…
Misconception 1: Local companies aren’t stable:
People often have the impression that because a business is local that makes them less likely to succeed or thrive, but more than 60 years of service in the area proves we aren’t going anywhere! To us, stability means that we provide consistent, long term care to each of our customers. We are proud to have served our community since 1955, with one of our earliest customers still with us today after 50 years! We are continually growing as a company to better service our neighbors and retain our steadfast commitment to customer service.
Misconception 2: Local companies aren’t experienced:
Another misconception is that because we are a local company means that we don’t have the experience of a national provider, but we beg to differ. With 28,000 customers ranging from homes to businesses, we’ve seen it all, and we have the technical know-how to meet your security needs.
Our EPS technicians are top of the line—each of them maintaining a NICET II certification, which is one of the industry’s most comprehensive certification programs. They are also required to receive FAST (Fire Alarm Specialty Technician) training through the state of Michigan. They are some of the most knowledgeable technicians in the business, and are dedicated to installing a security system specifically designed to fit your needs.
Learn More about our Certifications
Misconception 3: Local companies don’t offer large variety:
In many cases, local businesses actually have more variety and unique products than what you can find at the national retailer. We’ve been doing business with the industry’s top manufacturers for over 50 years, which allows us to bring you the latest and best technical innovations that other companies simply can’t offer. In fact, EPS routinely tests new products and service offerings from our vendor partners as a preferred expert.
Another benefit of EPS Security being local is that we are able to provide you with home security that is tailored to your home. Most national providers sell one-size-fits pre-boxed installations, but our security systems are a unique solution customized to your needs. This flexibility allows us to actually bring you more variety than the national provider.
Misconception 4: Local companies have inferior customer service:
More often than not, local businesses devote more time and effort towards their customer service, and that is definitely true of our entire team at EPS Security. We want you to know that we care about your security and peace of mind so our staff is available 24 hours a day, 365 days a year. Our owned and operated monitoring center is located right here in Michigan, rather than across the country, or even the world. This allows us to build a better relationship with the local law enforcement and emergency services which in turn makes your experience better too. As an alarm customer, you want to be assured that, in the case of an alarm, your emergency is being handled by a team living and working in your community!
We think of ourselves as your neighbors—and as your neighbor we can provide a more personal customer service experience, with insight into the security needs and concerns of your community.
When you call for help, you are calling on a neighbor… literally.